Shipping policy

Shipping & Delivery Policy

CardMate fulfils orders from the United Kingdom. We pack trading card products carefully and remain responsible for each order until it is delivered to you or to a person you have identified to receive it.

Dispatch

In-stock products are normally dispatched within 1–2 working days. Orders placed on weekends or UK bank holidays begin processing on the next working day.

During unusually busy periods, dispatch may take slightly longer. We will contact you if a significant delay affects your order.

UK delivery

The delivery services currently offered at checkout are:

Standard — £3.55, estimated delivery within 3–5 business days after dispatch
Express — £7.99, estimated delivery within 1–2 business days after dispatch

There is currently no free-delivery threshold.

Delivery estimates begin when an order is dispatched. Unless a guaranteed service is expressly offered, carrier delivery dates are estimates rather than guarantees.

Pre-orders and mixed orders

Pre-order release and delivery estimates are shown on the relevant product page. Any delivery time specifically agreed for a pre-order takes priority over the normal timetable above where legally permitted.

Orders containing both in-stock and pre-order products will normally be dispatched together when all products are available, unless CardMate agrees otherwise. Additional postage may apply if separate dispatch is requested and agreed.

Tracking

Where the selected service includes tracking, details will be sent after dispatch. Tracking may take a short time to update after the carrier receives the parcel.

Delivery addresses

Please provide a complete and accurate delivery address. Contact CardMate promptly if a correction is required.

We cannot guarantee that an address can be changed after fulfilment has begun. Additional postage may be payable if an order is returned because the supplied address was incorrect, incomplete or inaccessible.

Delayed, lost or damaged orders

If an order is delayed, missing or damaged in transit, contact CardMate with your order number. We will investigate with the carrier and provide an appropriate resolution. Passing an order to a carrier does not end CardMate’s responsibility for delivering it.

For damaged parcels, please retain the goods and packaging and provide photographs of the parcel, shipping label, protective packaging and damaged product where possible.